Policies

Anti-Bribery & Anti-Corruption (ABAC) Policy

PDF (840.29 KB)

Anti Corruption and Bribery Policy Statement by Leadership

Safe Deposit Locker Agreement

PDF (161.69 KB)

Safe Deposit Locker Policy

PDF (1.38 MB)

Customer Rights Policy

PDF (135.69 KB)

Deceased Claim Policy

PDF (528.90 KB)

Grievance Redressal Policy

PDF (898.68 KB)

Policy on Credit Card Business

PDF (857.75 KB)

Deposit Policy

PDF (1.09 MB)

Cheques Collection Policy

PDF (490.92 KB)

Customer Compensation Policy

PDF (766.00 KB)

Appointment of Statutory Auditors Extract 2022

PDF (363.66 KB)

Appointment of Statutory Central Auditor Extract

PDF (320.14 KB)

COVID -19 Moratorium Policy

PDF (161.10 KB)

Whistleblower Policy

PDF (747.50 KB)

Fair Practice Code for Credit Card Operations

PDF (272.02 KB)

Customer Treatment Policy

PDF (984.20 KB)

Tax Collected at Source Remmitances Effective from 1-Oct-2020

PDF (484.95 KB)

FAQs on ex-gratia package

PDF (399.53 KB)

Fee-Based Services

PDF (249.52 KB)

Banking Ombudsman Scheme

PDF (192.65 KB)

CSR Policy

PDF (843.25 KB)

IBA Model code of conduct

PDF (182.95 KB)

Fair Practices Code for Lenders

PDF (123.67 KB)