Policies

Equal Employment Opportunity Policy

Equal Employment Opportunity Policy PDF (271.11 KB)

Policy of levying charges for Products and services

Policy of levying charges for Products and services PDF (348.13 KB)

Credit Cards Issuance and Conduct Policy

Credit Cards Issuance and Conduct Policy PDF (942.59 KB)

Anti-Bribery & Anti-Corruption (ABAC) Policy

Anti-Bribery & Anti-Corruption (ABAC) Policy PDF (928.34 KB)

Anti Corruption and Bribery Policy Statement by Leadership

Safe Deposit Locker Agreement

Safe Deposit Locker Agreement PDF (161.50 KB)

Safe Deposit Locker Policy

Safe Deposit Locker Policy PDF (653.20 KB)

Customer Rights Policy

Customer Rights Policy PDF (114.45 KB)

Deceased Claim Policy

Deceased Claim Policy PDF (1.29 MB)

Grievance Redressal Policy

Grievance Redressal Policy PDF (873.72 KB)

Policy on Credit Card Business

Policy on Credit Card Business PDF (863.69 KB)

Deposit Policy

Deposit Policy PDF (1.24 MB)

Cheques Collection Policy

Cheques Collection Policy PDF (325.79 KB)

Customer Compensation Policy

Customer Compensation Policy PDF (753.61 KB)

Appointment of Statutory Auditors Extract 2022

Appointment of Statutory Auditors Extract 2022 PDF (363.66 KB)

Appointment of Statutory Central Auditor Extract

Appointment of Statutory Central Auditor Extract PDF (320.14 KB)

COVID -19 Moratorium Policy

COVID -19 Moratorium Policy PDF (161.10 KB)

Whistleblower Policy

Whistleblower Policy PDF (1.00 MB)

Fair Practice Code for Credit Card Operations

Fair Practice Code for Credit Card Operations PDF (272.02 KB)

Customer Treatment Policy

Customer Treatment Policy PDF (961.02 KB)

Tax Collected at Source Remmitances Effective from 1-Oct-2020

Tax Collected at Source Remmitances Effective from 1-Oct-2020 PDF (484.95 KB)

FAQs on ex-gratia package

FAQs on ex-gratia package PDF (391.26 KB)

Fee-Based Services

Fee-Based Services PDF (249.52 KB)

Banking Ombudsman Scheme

Banking Ombudsman Scheme PDF (192.65 KB)

CSR Policy

CSR Policy PDF (833.79 KB)

IBA Model code of conduct

IBA Model code of conduct PDF (182.95 KB)

Fair Practices Code for Lenders

Fair Practices Code for Lenders PDF (123.67 KB)