SBM Bank India has migrated its official website domain to www.sbm.bank.in, in accordance with RBI guidelines.
Grievance Redressal Mechanism

Grievance Redressal

To read Integrated Banking Ombudsman Scheme 2021, Click here
Project Term Loan

SBM Bank (India) Ltd.
19th floor, Urmi Estate, 95, Ganpatrao Kadam Marg, Opposite Peninsula Business Park, Lower Parel (West), Mumbai- 400013.

In case you do not receive satisfactory response within 10 days please do write to our Nodal Officer
Name : Ms. Reema Dalvi
Contact no. – 022 4302 8888.
Email ID – nodal.officer@sbmbank.co.in

Project Term Loan

SBM Bank (India) Ltd.
101, Raheja ‘First Floor, Free Press Journal Marg, Nariman Point, Mumbai – 400 021, Maharashtra

In case you do not receive satisfactory response at Level 2 within 7 working days, please do write in to our Principal Nodal Officer.
Name : Floyd Noronha
Contact no. – 022 4302 8888
Email ID – principalnodalofficer@sbmbank.co.in

Project Term Loan

SBM Bank (India) limited
2nd Floor, A Wing, Ackruti Trade Centre, MIDC, Andheri East. Mumbai, Maharashtra 400057

Reserve Bank Integrated Ombudsman

If after having followed Steps 1, 2 and 3, your issue remains unresolved, or if you have not received response within 30 days of lodging a complaint, you may approach the Reserve Bank Integrated Ombudsman.


  • Complaint lodging portal of the Ombudsman : https://cms.rbi.org.in
  • Call Toll-free number: 14448
  • Contact Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017
NEVER SHARE your Card Number, CVV, PIN, OTP, Internet Banking User ID, Password, or URN with anyone, as it can lead to unauthorised access to your account. | DIAL 1930 FOR ONLINE FINANCIAL FRAUD. REPORT ANY CYBERCRIME AT WWW.CYBERCRIME.GOV.IN | Dear Customer, in line with RBI regulation, if there are any changes/updates in the KYC documents you previously submitted with the Bank, please provide the updated documents within 30 days of such changes.

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